Everything You Need to Know

You’ll find here everything you need to know about the day-to-day details and formalies of Cahercalla.

Of course we always encourage a visit to the hospital before admission and our Matron will be very happy to meet with you and your family, give you a tour of our home and answer any questions you  may have. Please just schedule an appointment with us beforehand, to make sure we can give you the time and attention you deserve.

Community Hospital Information

Admission

Admission to Cahercalla Community Hospital and Hospice Care is arranged through our Matron who will discuss your stay with you and understand your specific needs. This will help us make sure we have all the equipment, competency and knowledge you need for your stay..

Day of Admission

On the day of your admission, please go to the Reception Desk in the lobby on the ground floor of the hospital, where we will welcome you.

Please bring with you the following important items

  • Clothing, nightwear (preferably cotton), dressing gown – all clearly marked.
  • Non-slip slippers
  • Toiletries
  • Medical Card and Medical Insurance details.

IF YOU ARE BEING ADMITTED FOR LONG TERM CARE, PLEASE BRING YOUR PERSONAL ITEMS WITH YOU.

Care Plans

We will develop your Care Plan with you and your relatives – within 48 hours of admission.

This will be completely customised to your specific needs and will explain which staff members will be caring for you. You can then you’re your feedback on the plan and we will review it. Every three months, we will note any changes in your personal situation and update your plan.

Community Hospital Information

Meal Times

You can choose to dine in the privacy of your own room, or join other residents in our dining room.

Breakfast                    8.00 to 8.30 am

Lunch                          11.45 to 13.00 pm

Evening Tea               16.30 to 17.30 pm

Night-time Snack     8.00 pm

 

Visiting Times

We love to have visitors at Cahercalla and operate an ‘open visiting hours’ policy.  We just ask please that visitors respect resident’s privacy during meal times.

Of course, for the well-being of our residents, we also ask that visitors take precautionary infection control measures. We do reserve the right to impose restrictions on visiting arrangements where a visit or time of visit could pose a risk, or should a resident ask for restrictions to be made.

 

Inspection Reports

Cahercalla Community Hospital and Hospice Care is registered with the Health Information and Quality Authority and this registration is renewed every three years. This means we are inspected regularly to make sure that our standards of care are maintained and to ensure your peace of mind.

Inspections may be announced or cancelled and may take place during the day, in the evening, at night or at weekends. The registration and inspection process is independent and reports are published after each inspection. A copy of each report can be obtained from Matron or found online at: http://hiqa.ie/functions_ssi_inspect_rep.asp

 

Charges and Funding

Cahercalla Community Hospital and Hospice Care is a private nursing home. This means that while your Medical Card will cover your doctor’s fees and much of the cost of your medication, it will not cover the nursing home fees. We will let you know the daily rate of your room, before your admission.

 

Payment

We require a deposit of 1 week’s fees which is payable on admission. This is then deducted from your final invoice when you are discharged.

For short-term stays, an invoice will be given to you upon admission, covering the number of days’ stay. This invoice is payable on discharge.

For long-term stays (more than ONE month), an invoice will be sent to you/your relative at the beginning of each month, for the previous month’s fee. This invoice is payable on receipt.

 

Direct Debit

For your convenience, fees can be paid by direct debit. Please contact our Accounts who will set this up for you.

 

Insurance Cover

Limited Medical Insurance Cover is available – depending on the reason for your admission and the level of individual cover. We will advise you of this before you are admitted.

Nursing Homes Support Scheme

Replacing the Subvention Scheme which has been effective since 1993, the Nursing Homes Support Scheme is an important new system which provides financial support for people who need long-term nursing home care.

The scheme requires that you make a contribution towards the cost of your care, and the State will pay the balance. This applies whether the nursing home is private, public or voluntary.

The Scheme has various steps which are detailed in an Information Booklet – available at www.hse.ie. Or, if you prefer, please contact the HSEs National Information Line on 1850 24 1850 – from 8 am to 8 pm, Monday to Saturday.

We Value Your Thoughts

We’ll only keep getting better if we listen to what our patients, residents and visitors have to say – so please let us know if you have any comments or suggestions that could be useful, or if there is a query we can help you with.

  • Please email us at info@cahercalla.ie
  • OR write to us, for the attention of Stephen Murphy, Director Nursing, Cahercalla Community Hospital and Hospice Care, Ennis, Clare.
  • OR please use one of the COMMENT CARDS you will find located throughout the hospital.

If you would like to make a complaint, please follow the steps here. (link to complaints process)