We welcome any feedback from service users or the general public. Feedback, both positive and negative is encouraged.
If you have any queries, comments or suggestions regarding any aspect of the services provided at Cahercalla Community Hospital & Hospice we would be delighted to hear from you.
You can contact us:
- Email: annkeane@cahercalla.ie
- Post: Ann Keane, Quality & Safety Administrator, Cahercalla Community Hospital & Hospice, Ennis
- Using the comment cards which are located throughout the hospital.
Advocacy
If you are unsatisfied with our response you may seek assistance from a recognised external advocacy group.
Download the list of Advocacy Groups here (PDF)
Comments card (PDF)
Complaints
If you wish to make a complaint for whatever reason, please speak to a member of staff, who will deal with your complaint in line with our complaints procedure. The complaints procedure is outlined to all new patients and their families at admission, a copy is available at Main Reception or upon request.
When dealing with your complaint we will endeavour to:
- Listen to and understand your concerns
- Be open, honest and thorough in our investigations
- Deal fairly and objectively with all concerned
- Respond promptly
- Seek to resolve issues amicably
- Use the information positively to continuously improve the quality of our service
If you have serious concerns about the operation of the Nursing Home you may contact the Inspectorate by:
- Calling the advice line (021) 240 9660
- Emailing inspections@hiqa.ie
- Writing to: The Office of the Chief Inspector, HIQA, Social Services Inspectorate, 1301 City Gate, Mahon, Cork
